Document content formats: pros and cons

Document content formats: pros and cons

There are loads of document content formats out there. How do you decide which content format is right for you? Can’t we just do it all in Word?

My clients are often unsure about which document format they should use for their content. It’s one of the first things I ask them to think about when I send them my copywriting briefing questions.

Let’s look at the pros and cons of 4 of the most popular types of content format: HTML, PDF, Word and PowerPoint.

HTML pros

HTML
HTML is the language of the web. The page you’re looking at now was created in HTML using WordPress.

Here are some of the positives associated with HTML.

✅ HTML pro: Lean

HTML content is coded in plain text, so file sizes are small.

✅ HTML pro: Searchable

Google wouldn’t be what it is if this weren’t the case.

✅ HTML pro: Consistent

CSS is the styling language for HTML and is great for building a consistent look and feel for web content.

✅ HTML pro: Cross-platform

HTML works well on desktop browsers, mobiles and tablets.

✅ HTML pro: Shareable

Web links are perfect for sharing via social media and in email. You don’t need to attach a file that may be blocked (especially by corporate email servers).

✅ HTML pro: Interactive

Go nuts with embedded audio and video, plus lots of other interactive elements.

✅ HTML pro: Conditional

Web servers can show or hide content based on cookies and other access-control rules.

✅ HTML pro: Accessibility

HTML content can be coded to make it easier to consume by differently abled people. For example, images can be tagged with text descriptions for the benefit of those who use screen readers.

Aside from being good, responsible practice, adding this sort of information will help search engines understand what your pages are about – and that can lead to better rankings.

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HTML cons

Here are some of the negatives associated with HTML.

❌ HTML con: Offline sharing

It can be a pain to share web content with offline users. Web browsing restrictions may stop users reaching some external sites.

❌ HTML con: No native search

Search features aren’t built in to web content, so search relies on separate support from your content management system (CMS) or a third-party search tool.

I use WordPress, which means I can insert a search field in my content, like this:

❌ HTML con: Security

Web content can be the target of online attacks that wouldn’t affect offline documents. This isn’t technically a negative of the HTML format, but that’s not much consolation if your site has just been hacked.

❌ HTML con: Plagiarism

Web content is often easy to copy and reuse, though this is true for most document formats.

You can check text for plagiarism by using a free checker such as quetext:

Use quetext to check for plagiarism

Use quetext to check for plagiarism

Another popular and free plagiarism checker is Copyscape.

You can also check whether images have been reused on the web. Here’s how to do a reverse image search in Google Chrome:

❌ HTML con: Word counts

There is no support for writing stats such as word count, so you may need to use tools such as Web Page Word Counter.

The popular Yoast SEO plugin for WordPress shows a word count along with other useful information about your pages and posts.

Here’s an example of the kind of information Yoast displays for each of your pages and posts:

Sample report from Yoast SEO inside the WordPress editor

Sample report from Yoast SEO inside the WordPress editor

❌ HTML con: Spellcheck

HTML has no support for spellcheck. Third-party writing tools that produce HTML often offer spellcheck, as do some content management systems.

There’s no harm in copying your HTML content to Word and spellchecking it there. I wouldn’t recommend copying the content from Word back to HTML, though. If you find a typo, fix it in the source HTML.

❌ HTML con: Printing

HTML content can be a pain to print, because the result will often include content you don’t want (headers, menus and footers, for example).

Some web browsers allow you to print selections rather than the whole page.

Printing via a web browser

Printing via a web browser

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Word pros

Word
Word is the world’s most well-known word processor. It’s Microsoft’s flagship program and part of the popular Office suite.

Here are some of the positives associated with Word documents.

✅ Word pro: Familiarity

Few computer users don’t know the basics of writing a Word document. That means picking up and editing a document is usually straightforward.

✅ Word pro: Printing

Content is easy to print with the default settings.

Expect headaches if you try clever double-sided printing. I think options like this were invented by stationers who would benefit from people wasting as much paper and ink as possible.

✅ Word pro: Spellcheck

Word lets you check your writing as you type or as a separate activity. It can also display readability stats.

Word readability statistics

Word readability statistics

Remember that spellcheck is not foolproof.

✅ Word pro: Word count

A running word count is displayed at the bottom of each document.

Word count shown during editing

Word count shown during editing

✅ Word pro: Track Changes

This is one of Word’s key features. Edits can be tracked and commented on, giving you a useful audit trail of how a document has developed.

Track Changes in Word

Track Changes in Word

If it weren’t for Track Changes, I probably wouldn’t use Word for any of my client documents.

✅ Word pro: Sharing

Individual files are usually small enough to share by email, and can be synced to file-sharing services such as Dropbox.

✅ Word pro: Cross-platform

As well as being available on Windows and macOS, Word can be used on iOS and iPad (via Office 365).

✅ Word pro: Macros

Word’s macros can save you time by automating repetitive tasks.

Few users take full advantage of Word macros. I haven’t ventured down this rabbit-hole, though I do use the PerfectIt add-in for Word, which gives me lots of useful macro features in one neat package.

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Word cons

Here are some of the negatives associated with Word documents.

❌ Word con: File size

Short documents have a disproportionately large file size, because Word tends to add a lot of hidden data even to files containing only plain text.

❌ Word con: Feature overload

The huge number of features in Word can be distracting and confusing. That’s not a problem if you know what you’re doing, but, if you don’t, you may find it hard to edit documents containing ‘smart’ graphics and other fancy extras.

Someone from Microsoft once told me that more than half of all new feature requests for Word were rejected on the grounds that the requested feature already existed 🙄

❌ Word con: Table of contents

Though this is a useful feature, it can be a pain to implement the right styling when inserting a table of contents.

And don’t forget to mutter a silent prayer to Microsoft whenever you update an existing table of contents.

❌ Word con: Images

For all the image-control options Word seems to offer, placing images in documents can be frustrating and inconsistent. Extracting the images for reuse isn’t fun either.

If you ever want to share a screenshot, give people the original image file as a JPEG or PNG rather than pasting the image into a Word document.

❌ Word con: Manual styling

Word has an option to apply consistent styles to headings and other parts of the text, but this is often overlooked or misused, resulting in a mess of manual styling.

As well as being inconsistent, this poses problems if and when the document ever needs to turn into a typeset PDF. In contrast, styling is often handled more gracefully in web content, via HTML and CSS.

❌ Word con: Outdated content

When you update a Word document, other people won’t see the changes unless they’re reading a version synced from a server (e.g. Dropbox, SharePoint or OneDrive). Often, this means you need to reissue the document to everyone.

❌ Word con: File names

Bad organisation and labelling of files can mean that people look at the wrong document.

We’ve all seen a document labelled as ‘FINAL’ that was then superseded by something else.

Check out how to name files for my best-practice tips.

❌ Word con: Compatibility

Remember the .doc format? The current .docx format is an enhancement and supports more than the old one did. But perhaps another format may come along in a few years.

And future versions of Word may struggle to open documents in old formats.

Similarly, what if you send your current documents to someone with a really old version of Office? Will they be able to open the files? Will some of the content break because of features not supported by old versions of Word?

❌ Word con: Non-Office users

Some people don’t use Word or any of the Office family of products.

Alternatives to Word include Apple Pages and Apache OpenOffice.

Yes, most people have Word installed on their desktop and laptop. But it might not be installed on their mobile devices. Have you tried Word on the iPhone? It’s not much fun.

If most of your readers are on mobile, they won’t thank you for sending them a Word document.

❌ Word con: Conditional logic

There’s no conditional logic in Word documents. All users see everything, so if you want to hide content from certain people then Word won’t help you.

❌ Word con: Macros

I’ve listed macros as a positive but they can also be a negative.

The wrong macro could cause harm to your system. Sometimes, that’s down to bad programming. Other times, it’s due to malicious intent.

If you open a document and are prompted about enabling or disabling support for macros, your first instinct should be to disable it.

Be careful when opening documents containing macros

Be careful when opening documents containing macros

If you know what’s in the document and you trust the source, you should be fine to enable support.

❌ Word con: Collaboration

Word was never designed for two or more people to edit a document at the same time. Modern documentation systems such as Google Docs may be better for collaboration.

❌ Word con: File size

Files can be bloated. For simple content, a plain-text editor such as Notepad++ (Windows) or BBEdit (macOS) are better.

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PDF pros

PDF
PDFs are typeset documents that are traditionally best for print-ready content.

Here are some of the positives associated with PDF documents.

✅ PDF pro: Printing

Content is designed with print in mind. PDFs offer consistent print results across platforms.

✅ PDF pro: Fonts

Typefaces can be embedded to ensure the reader sees what the author intended.

✅ PDF pro: Shareable

PDFs work well for ebooks and other downloadable resources often found on websites. For example, I use a PDF for my downloadable rate card.

PDFs can work as email attachments so long as the file size isn’t huge.

✅ PDF pro: Protection

Content can be password-protected, with other controls to limit copying and printing.

PDFs can be protected in Adobe Acrobat

PDFs can be protected in Adobe Acrobat

✅ PDF pro: Annotation

PDFs can include comments and other markup.

PDFs include features for annotating content

PDFs include features for annotating content

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PDF cons

Here are some of the negatives associated with PDF documents.

❌ PDF con: Search

Built-in search isn’t great and web-based searching of PDFs is usually poor.

If you’re looking specifically for PDFs online, try Google’s filetype filter.

❌ PDF con: Future-proofing

Content may not work well or at all in future PDF readers.

There is an archiving standard (called PDF/A) but it’s not well known or used.

If you publish content in PDF, you should also have it stored in another format to reduce the chances of the source material ever becoming inaccessible.

❌ PDF con: Interactive content

PDFs have limited support for interactive content such as video and audio.

❌ PDF con: Conditional logic

PDFs have no support for displaying different content to different users. All users see the same view of the document.

You can get around this by splitting PDFs into separate files and password-protecting the content you want to hide from certain groups. Not the most elegant approach, but it can work.

❌ PDF con: Content creation

PDFs need to be created from an app such as InDesign or Word. Don’t expect to fire up Acrobat and make a PDF directly.

And that’s assuming you can afford Acrobat, of course: the full version is sold only as a subscription service, with prices starting at around £13 per month.

❌ PDF con: PDF readers

Users may need to install a PDF reader to consume the content. Browser plug-ins for reading PDFs can be flaky.

If you see a PDF in your web browser, you’ll probably have a better reading experience if you download the file and then open it in Adobe Reader (which is free).

❌ PDF con: Content reuse

It can be hard to copy text and images from PDF content. It’s even harder if a document has been protected.

There are free online tools that can remove protection from PDFs, but I’d be wary of uploading anything of value to such a service.

❌ PDF con: Accessibility

PDFs aren’t accessible, meaning that it can be difficult for differently abled users to consume PDF content.

Even the government agrees (thanks to Claire Brotherton for this):

PDFs are bad for accessibility. Users can’t customise them for ease of reading, and they don’t work so well with assistive technologies like screen readers.

Gov.uk advice
Source

If creating accessible content is important to you, use HTML.

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PowerPoint pros

PowerPoint
PowerPoint is part of the Office suite and is primarily used for visual presentations of slides.

Here are some of the positives associated with PowerPoint documents.

✅ PowerPoint pro: Projection

PowerPoint documents are good for projection on a big screen (if you’ve got the right cable, that is). Presentation mode allows you to view notes and see the next slide.

✅ PowerPoint pro: Visual data

PowerPoint is best with content that’s short on text. If you mostly want to show off pie charts and graphs, this format can work well.

(Whether anyone wants to see your pie charts and graphs is another matter.)

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PowerPoint cons

Here are some of the negatives associated with PowerPoint documents.

❌ PowerPoint con: Long content

PowerPoint isn’t for essays. It isn’t even for paragraphs.

You should keep words to a minimum on PowerPoint, which means it’s not the best format if you need to go into depth on a topic.

❌ PowerPoint con: File size

PowerPoint file sizes can be high relative to the amount of content they contain.

❌ PowerPoint con: Better alternatives

Well-formatted web pages can be just as easy to display, if there’s an internet connection available.

For me, the user experience of PowerPoint doesn’t compare with that of Keynote – the app used for all of Apple’s presentations.

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My preferred document format

I create a lot of content for the web, so my content format of choice is HTML. It offers the best way of producing lean content that is compatible with and accessible on most devices.

If you want to learn how HTML works, take a look at my HTML anatomy series.

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Other formats

There are other formats I could have covered, and some nerdy purists will say I ought to have included XML.

I decided to focus on what’s most popular and well known because that’s what my clients care about. And besides, the article is long enough as it is.

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Let’s wrap up

All of these document formats have their purpose, and each has its pros and cons. The right choice for you depends on the circumstances and the needs of your readers.

Consider what best suits your business and your audience. And if someone in your organisation is going to produce a document for you, make sure they get the format right from the start.

Otherwise, there’ll be time wasted when people realise that what started out as a Word document ought to have been created as a web page on your intranet.

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Who wrote this?

John Espirian freelance technical copywriter

John Espirian – the relentlessly helpful technical copywriter

I write B2B web content, blogs, user guides and case studies – all aimed at explaining how your products, services and processes work. I also offer LinkedIn profile critiquing and rewriting.

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